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Problem Problem installing this version of Office 2024

Fred Astaire

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Hello, My Dear Friends.
Thantk you very much for all your hard work
I'm using Windows 11 Pro.
I've tried to install this Office version (the one on the link below). I've run it as administrator, and after clicking over OInstall_x64.exe file, mouse pointer shows a signal of starting reading something but after that stops and nothing it's shown on the screen. The process stops and there's no signal of starting any installation. Could you help solving this installation problem, please?

Really thank you very much for all your help and for putting us on current.

A big hug to all of you.

 

Mr. Spacely

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It works. Have you tried disabling AV?
QXE09r.png
 

Wichestery2k

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@Fred Astaire I'm using that version on a modded Windows 11 pro, without any issues.... any error codes?
 

ki_2004

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check event viewer, if for some reasons the installer is silently crashing, windows might have registered an event in the event log.
 

Fred Astaire

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It works. Have you tried disabling AV?
QXE09r.png
Thank you, Spacely.
Yes, I've turned off my Windows Defender Protection in Real Time and all its features for protection. But it still did nothing. No signal. It seems that it will start (mouse pointer starts "reading"), but nothing morhappens till it stops definitely.
 

Fred Astaire

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@Fred Astaire I'm using that version on a modded Windows 11 pro, without any issues.... any error codes?
Thnak you, Wichestery2k.
I can see any message appearing on the screen. I don't konw what's blocking the installation.
 

Fred Astaire

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check event viewer, if for some reasons the installer is silently crashing, windows might have registered an event in the event log.Thabnk you
check event viewer, if for some reasons the installer is silently crashing, windows might have registered an event in the event log.

Thank you, ki_2004.

I'm right now watching event viewer but I don't know where to look for the error.
Wait... I think I've found something right now...

Faulting application name: OInstall_x64.exe, version: 7.7.7.5, time stamp: 0x659aa367
Faulting module name: OInstall_x64.exe, version: 7.7.7.5, time stamp: 0x659aa367
Exception code: 0xc0000005
Fault offset: 0x00000000000eb955
Faulting process ID: 0x0x75BC
Faulting application start time: 0x0x1DABB75BDF90FEA
Faulting application path: G:\Microsoft Office 2024 v2407 Build 17803.20002\OInstall_x64.exe
Faulting module path: G:\Microsoft Office 2024 v2407 Build 17803.20002\OInstall_x64.exe
Report ID: d268ca64-e7f0-4e4b-8ca4-e215a33949a0
Faulting package full name:
Faulting package-relative application ID:



What does that mean? How can I solve the problem?
Could you, friends, help me?
I'm really in need so I can continue working on my degree final thesis...
Thank you very much to all of you.
 

Don AL

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try using a uninstallaer to completely remove the current office that you got installed on your PC or laptop. restart your pc. fully disable the AV that you have on your device. then try the medication again. i have use that link you provided with no problem on w10h/p or w11h/p.
 

ki_2004

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What is the source of Windows 11 Pro. Is it the original ISO downloaded from Microsoft or some modded OS.
Secondly, try with Clean Boot approach. Clean Boot will ensure that only the MS services are started and any other third-party services are stopped.
Search the net how to do clean boot. There are simple guides available and also you can revert back to normal boot anytime later.
 

Fred Astaire

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What is the source of Windows 11 Pro. Is it the original ISO downloaded from Microsoft or some modded OS.
Secondly, try with Clean Boot approach. Clean Boot will ensure that only the MS services are started and any other third-party services are stopped.
Search the net how to do clean boot. There are simple guides available and also you can revert back to normal boot anytime later.
Hi, ki_2004.

Windows 11 Pro was bought. It's original.
Is it enough to do a clean boot and restart again, in order to solve my problem?
Or shall I do the installation while I'm with windows started under a clean boot?
Thank you so much, Ki...
 

Fred Astaire

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try using a uninstallaer to completely remove the current office that you got installed on your PC or laptop. restart your pc. fully disable the AV that you have on your device. then try the medication again. i have use that link you provided with no problem on w10h/p or w11h/p.
Hi, Don AL.

Thank you very much.
Which uninstaller would you recommend to use?
Could you explain me the main steps?
Thank you very much.
 

JoeNort

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Worked great for me, no problems!
 

pleiadians

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You might want to check your ram and hard drive. Access violations are often results of file corruption.
 

ki_2004

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You need to try to do the installation under clean boot.
Sometimes user profile corruption may also cause such issues.
Try creating a new Admin user account and try installing from that account.
 
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